Call: (775) 852-5020


By: Liz Heiman
Categories: Building Relationships, Closing the deal, Customer Service, Sales, sales relationships

Do you ever wonder if your key accounts are growing as much as they could be? 

My clients are often shocked to discover how much money they are leaving on the table in their key accounts.   

Key Account:

  1. An account that you can’t afford to lose
  2. An account that is highly profitable
  3. An account that is very prestigious

When business leaders start looking closely at key accounts, they discover 2 things:

  1. Opportunities that they are not capitalizing on
  2. Vulnerabilities that put them at risk of losing these accounts

Once you clearly see the opportunities and understand the risks, you can train your team to start recognizing them and train them to build strategies to capitalize on the opportunities and minimize the risks.

There are 4 things your team needs to focus on to find opportunities, grow your key accounts and minimize the risk of losing them. I call them the 4 Ps of account management.

The 4 Ps of Account Management:

  • People – Building relationships that will drive account growth.
  • Prospecting –Finding future opportunities to help your clients reach their goals.
  • Planning – Planning the activities and timelines to grow relationships and uncover needs.
  • Participation – Involving your team members and positioning them to build relationships. Account management is a team sport.

Mastering the 4 Ps will minimize surprises and deliver year-over-year increases in sales.


Get more information about the 4 Ps of account management, and why your key accounts aren’t growing as much as they should be by registering for my webinar on August 9th. Register here.

Liz Heiman
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Liz Heiman

Sales leadership coach at Alice Heiman LLC
A strategic thinker, sales strategist, Japanist, and Rotarian, Liz is a coach, trainer, and prolific speaker on the topics of sales and sales leadership. Liz loves sales, and enjoys working with sales leaders to create strategies and processes that make sense AND bring in results.
Liz Heiman
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