Tag Archives for " Customer Retention "

6 Ways to Go from Satisfied to Loyal

6 Ways to Go from Satisfied to Loyal

I can’t imagine any business owner saying that satisfied customers were not a priority.  To use a term, I borrowed from Daniel Pink, I’d like to “flip” your thinking. Instead of thinking that

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Customer-Focused Growth: How to Grow and Retain your Existing Customers

Most company leaders can tell you exactly what their growth goals are. They can tell you what markets they are pursuing, what products they are creating, and what companies they are targeting. What many

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Customer Retention

5 Ways to Be Gracious, Express Gratitude and Grow

The Giving Season I can feel the season changing. The air is finally getting colder, the trees are almost bare, the leaves are crunching beneath my feet as I take my morning walk and as I walked into Whole

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[Webinar] Customers for Life: The Art of Keeping Your Best Clients

On Thursday, August 9th at 2 PM Pacific (5 PM Eastern), join Alice Heiman as she shares her expert advice on customer retention for The Sales Experts’ Sales Summit. During this webinar discover how

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Customers for Life: The Art of Keeping Your Best Clients

Did you know? “20 percent of customers at a given company are the source of 80 percent of the company’s profits.”   You probably did and it may be that way at your company. Losing one of those

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Key Accounts: An Insider’s Look at How to Foster Relationships and Get More Sales

Do you ever wonder if your key accounts are growing as much as they could be? (If you answered yes, then I have a webinar just for you). My clients are often shocked to discover how much money they are

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How to Retain Your Best Clients

When Todd called me, he was worried. His company was growing. Over the past few years, they’d steadily acquired their toughest competitors. They were now the dominant player in a fragmented market,

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