Tag Archives for " Customer Retention "

Customer Retention

How to Focus on Customer Retention to Acquire New Accounts

Attract New Customers More often than not, sales and marketing efforts are centered around customer acquisition. But by focusing only on getting new customers, businesses may not be optimizing

Continue reading
Client Appreciation

7 Ways to Show Your Clients Appreciation Virtually

Now more than ever it is critical that we show clients our appreciation. If you are like me, you really love your customers and you want to show it.   Simple gestures of gratitude will be remembered

Continue reading
Customer Retention

8 Ways to Blow Your Customers’ Minds

What is the CEO’s role as “CCO – Chief Customer Officer” in these challenging times? I started thinking about this for each of my clients. I thought, “What could the CEO do right

Continue reading
Sales Strong

How to Keep Sales Strong in Tough Times

In the past few months, the world feels like it’s been turned upside down. And while it’s true there’s no real historic precedent for teams being suddenly told to work from home, this also isn’t

Continue reading
6 Ways to Go from Satisfied to Loyal

6 Ways to Go from Satisfied to Loyal

I can’t imagine any business owner saying that satisfied customers were not a priority.  To use a term, I borrowed from Daniel Pink, I’d like to “flip” your thinking. Instead of thinking that

Continue reading

Customer-Focused Growth: How to Grow and Retain your Existing Customers

Most company leaders can tell you exactly what their growth goals are. They can tell you what markets they are pursuing, what products they are creating, and what companies they are targeting. What many

Continue reading
Customer Retention

5 Ways to Be Gracious, Express Gratitude and Grow

The Giving Season I can feel the season changing. The air is finally getting colder, the trees are almost bare, the leaves are crunching beneath my feet as I take my morning walk and as I walked into Whole

Continue reading

[Webinar] Customers for Life: The Art of Keeping Your Best Clients

On Thursday, August 9th at 2 PM Pacific (5 PM Eastern), join Alice Heiman as she shares her expert advice on customer retention for The Sales Experts’ Sales Summit. During this webinar discover how

Continue reading

Customers for Life: The Art of Keeping Your Best Clients

Did you know? 20% of customers at a given company are the source of 80% of the company’s profits.  You probably did and it may be that way at your company. Losing one of those 20% accounts can really

Continue reading

Key Accounts: An Insider’s Look at How to Foster Relationships and Get More Sales

Do you ever wonder if your key accounts are growing as much as they could be? My clients are often shocked to discover how much money they are leaving on the table in their key accounts.    Key Account: An

Continue reading
1 2
>