No one can make you serve customers well....that's because great service is a choice. Harvey Mackay, tells a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey...
In teaching a webinar on using Twitter for business, I was searching for some useful tips and found this. I thought I would share it with all of you. by Jennie Gearhart on March 3, 2009 We really can’t deny the fact that businesses are testing out Twitter as part...
by Jeb Blount Listen to the audio version of this article. I often get asked about using icebreakers to initiate conversations with prospective clients like this one from a Sales Gravy subscriber named Stephen: "I do sales on the phone. What are some good...
If people need what you have, they'll ask if they can buy it. It is very simple. The only way to know if someone needs what you have is to ask good questions and listen. If you do this you will know whether you are developing a relationship that will turn into a...
Everyone is complaining about the market. Things are bad; the worst I've seen. Business is slow and yet all of my clients are doing well. They will survive this market and come out strong on the other end. What are they doing? Here is a peek: 1. Extraordinary...
We all know you have to develop and maintain relationships with people who can do business directly with you or refer business to you. Concluding this series of posts is the eighth and last method for maximizing business relationships - Save Time by Using...
Relationships are the key to consistent sales. We all know you have to develop and maintain relationships with people who can do business directly with you or refer business to you. How do you stay connected since you can't invest in everyone equally? In the next 8...
I joined a group on LinkedIn called ExpertClick. People start discussion strings on different topics and experts answer them. Today I answered a question I thought would be of interest to everyone in sales. The question was about keeping up with business...